Questions About Coach Hire
Booking a Coach
How to book one of our coaches
Terms & Conditions
Internet-based Coach Hire Agents
Coach departure locations
Heritage Bus bookings
Prices, Payment & Cancellation
- On day of hire: 100% charge
- Less than 3 days notice: 50% charge
- Less than 10 days notice: 25% charge
- More 10 days notice: 10% charge
In addition, all unavoidable third party charges including, but not limited to, ferry costs, hotel bookings, event admission, driver accommodation and meal costs incurred by us and not adequately covered by the above charges will be payable, irrespective of the notice of cancellation that you give.
In the Coach
All coaches operating in the UK should meet this minimum standard (though you would be well advised to check that this is the case and that the Traffic Commissioner has not taken action against the licence holder). In addition to this, Safeguard Coaches makes significant investment in brand new vehicles as well as vehicle telematics to ensure that the highest standards of driving and passenger safety are maintained at all times.
Furthermore, our drivers have a huge depth of experience and knowledge gained over many years in the coach industry and other walks of life. They are all highly trained, fully conversant with drivers’ hours legislation and are required to obtain a clean Disclosure and Barring Service (DBS) check from either Surrey or Hampshire County Councils so that they are considered suitable to work with children and vulnerable adults.
We are also members of the BUSK Safeguarding Passengers Scheme, which ensures that we are fully compliant with additional safety requirements which we consider to be an essential requirement for the carriage of children.
If you would like clarification or further information on our approach to ensuring your safety please don’t hesitate to contact us.
Transport of children in car seats is acceptable where three point seatbelts are provided but we don’t provide extendable seatbelts and require an adult to sit immediately adjacent to every child carried in this way. All children must occupy their own seat.
None of our larger coaches are equipped with wheelchair lifts. However, we are more than happy to convey passengers in these vehicles needing the use of a wheelchair provided that they can get onto the coach unaided and their wheelchair is not too heavy for our driver to stow in the underfloor lockers.
Please contact us to discuss your passengers’ requirements before confirming your booking with us and we will do everything we can to help.
Eating, Drinking & Smoking
We regret that we are unable to carry luggage that our driver is unable to manually lift into the underfloor luggage lockers. Please note that hand luggage can only be legally carried if it fits under the seat in front or can be stored in the overhead locker. It cannot be placed in the aisle of the coach or on passenger seats.